Policy
Complaints and Appeals
How to raise a complaint or appeal a certification decision made by GMSQUEST, and how each is investigated and resolved.
We value transparency and continual improvement. Clients and stakeholders have the right to raise complaints or appeals related to our certification services.
Complaints
Any concerns regarding auditor conduct, audit processes, or certified clients can be submitted in writing. Each complaint is reviewed, investigated, and resolved according to our established procedure.
Appeals
Clients may appeal against any certification decision. Appeals are handled by individuals not involved in the original decision, to ensure fairness and impartiality.
How to submit
To submit a complaint or appeal, please contact us at info@gmsquest.com.
Your Organization. Global Standards.